Legal notice
Legal Notice
Last updated: July 20, 2026
This Legal Notice identifies the operator of the Cromwell & Smith website and explains how formal legal communications, intellectual property notices, regulatory inquiries, and consumer concerns should be submitted.
This notice applies to cromwellandsmith.com, including its associated pages, online store, products, subscriptions, digital products, audio content, articles, and related services.
Website Operator
The website and online store are operated by:
Cromwell & Smith
Legal entity: Cromwell & Smith Pty. Ltd.
Registered address: Suite 3217, 780 The Entrance Road, Wamberal, NSW, 2260, Australia
Customer support: service@cromwellandsmith.com
Website: cromwellandsmith.com
Cromwell & Smith markets and sells products to customers in the United States. The availability of products in the United States does not represent that Cromwell & Smith has a physical office, legal domicile, or permanent establishment in every US state.
Formal Legal Notices
Formal legal notices concerning Cromwell & Smith should be sent to:
Attn: Legal Notices
Cromwell & Smith
Cromwell & Smith Pty. Ltd.
Suite 3217, 780 The Entrance Road,
Wamberal, NSW, 2260,
Australia
A courtesy copy may also be emailed to:
The subject line should state:
FORMAL LEGAL NOTICE: Cromwell & Smith Pty. Ltd.
Your notice should include:
- Your full legal name and contact information.
- The nature and factual basis of the matter.
- The Cromwell & Smith order number or account details, where relevant.
- The specific remedy or action requested.
- Copies of relevant correspondence and supporting documents.
- The name and contact information of your legal representative, where applicable.
Sending a notice by email alone does not constitute valid legal service where applicable law, a court rule, an arbitration rule, or the Cromwell & Smith Terms of Service requires another method of delivery.
Nothing on this page authorizes service of legal proceedings by email unless Cromwell & Smith expressly agrees to that method in writing or applicable law requires it.
Customer-Service Matters
Formal legal notice is not normally required for routine customer concerns, including:
- Order-status questions.
- Delivery issues.
- Damaged or missing products.
- Return requests.
- Refund questions.
- Subscription changes.
- Billing concerns.
- Product questions.
For these matters, contact:
Include your full name, order number, and a clear description of the issue.
Customer requests are governed by the applicable Cromwell & Smith Shipping Policy, Return and Refund Policy, Subscription Terms, and Terms of Service.
Dispute Resolution
Before commencing formal proceedings, customers are encouraged to contact service@cromwellandsmith.com and provide Cromwell & Smith with a reasonable opportunity to review and resolve the matter.
Any dispute-resolution procedure, governing-law provision, court-jurisdiction provision, arbitration agreement, jury-trial waiver, or class-action waiver applicable to your use of the website or purchase of products is contained in the current Cromwell & Smith Terms of Service.
This Legal Notice does not independently create an arbitration agreement or waive any party’s rights.
Nothing in this notice limits any consumer right or remedy that cannot lawfully be excluded, restricted, or waived.
United States Consumer Notice
Cromwell & Smith aims to comply with applicable United States consumer-protection, advertising, labeling, e-commerce, and privacy requirements.
The specific rights available to a customer may depend on:
- The customer’s state of residence.
- The type of product or service purchased.
- The circumstances of the transaction.
- Applicable federal and state law.
Nothing in this Legal Notice excludes or restricts a mandatory consumer right.
Customers may also submit complaints to relevant federal or state consumer-protection authorities where legally entitled to do so.
Dietary Supplement Notice
Cromwell & Smith may offer dietary supplements and other wellness products.
Dietary supplements are not approved by the US Food and Drug Administration in the same manner as pharmaceutical drugs before being marketed. Businesses responsible for dietary supplements must ensure that their products and labeling comply with applicable law.
Where a product page, label, or related material contains a structure/function statement requiring the statutory disclaimer, the following statement applies to that claim:
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
The FDA requires the prescribed disclaimer wording to be used without modification and placed in the manner required by applicable labeling regulations. A general disclaimer on a legal page should not be treated as a replacement for a properly positioned disclaimer beside or linked to the relevant product claim.
Health and Medical Information
Content available through Cromwell & Smith is provided for general educational and informational purposes.
Website content, articles, product descriptions, emails, videos, digital downloads, audio recordings, social-media posts, customer reviews, and other communications are not intended to replace advice from a physician, pharmacist, or other appropriately qualified healthcare professional.
Customers should seek professional medical advice before using a dietary supplement, particularly when they:
- Are pregnant or breastfeeding.
- Take prescription or non-prescription medication.
- Have an existing medical condition.
- Have known allergies or sensitivities.
- Are preparing for surgery.
- Are under medical supervision.
In a medical emergency, contact emergency services immediately.
Cromwell & Smith does not guarantee that a product will produce a particular health, wellness, cognitive, sexual, sleep, longevity, appearance, or performance outcome.
Advertising and Product Claims
Cromwell & Smith intends its advertising and product information to be truthful, clear, and supported appropriately.
The Federal Trade Commission requires health-related advertising claims, including express and reasonably implied claims, to be truthful, non-misleading, and supported by an appropriate level of evidence. Disclaimers cannot be used to correct an otherwise deceptive overall impression.
Customer testimonials and reviews describe individual experiences. They do not guarantee that another customer will receive the same result.
Product Information
Cromwell & Smith makes reasonable efforts to keep product descriptions, ingredient information, directions, warnings, images, prices, and availability accurate.
Product packaging and formulations may be updated from time to time. Customers should always review the physical product label before use.
Where information on the website conflicts with the current label supplied with a product, stop using the product and contact service@cromwellandsmith.com for clarification.
Intellectual Property
Unless otherwise stated, the website and its content are owned by or licensed to Cromwell & Smith.
Protected materials may include:
- The Cromwell & Smith name and C&S branding.
- Logos and monograms.
- Product names and packaging.
- Website copy and design.
- Photographs and illustrations.
- Video and audio recordings.
- Articles and educational materials.
- Digital products and downloads.
- Advertising and social-media content.
- Software, graphics, and data compilations.
No content may be copied, reproduced, republished, distributed, sold, modified, publicly displayed, commercially exploited, or used to create a competing product without prior written authorization, except where permitted by law.
Accessing or purchasing content does not transfer ownership of the underlying intellectual-property rights.
Copyright Complaints
A person who believes that material displayed on the Cromwell & Smith website infringes their copyright may submit a written notice to:
Subject: Copyright Infringement Notice
Email: service@cromwellandsmith.com
The notice should include:
- Identification of the copyrighted work.
- Identification and location of the allegedly infringing material.
- The claimant’s contact information.
- A statement explaining the basis of the claim.
- A statement that the information supplied is accurate.
- The claimant’s physical or electronic signature.
Cromwell & Smith may request additional information before acting on a complaint.
Trademark Notice
“Cromwell & Smith,” “C&S,” associated product names, logos, monograms, slogans, packaging elements, and other source identifiers may be trademarks, service marks, trade dress, or proprietary assets of Cromwell & Smith.
The absence of a trademark symbol does not constitute a waiver of any rights.
Third-party names and trademarks belong to their respective owners. Their appearance on the website does not necessarily imply sponsorship, affiliation, or endorsement.
Privacy and Data Requests
Privacy inquiries and requests concerning personal information may be sent to:
Use the subject line:
PRIVACY REQUEST:
Include sufficient information for Cromwell & Smith to identify the relevant account or transaction and verify the requester’s identity.
Do not send sensitive identity documents unless specifically requested through an appropriate secure process.
Privacy requests are handled under the Cromwell & Smith Privacy Policy and applicable privacy law.
Regulatory and Government Inquiries
Authorized government agencies, regulators, law-enforcement bodies, and legal representatives may direct official correspondence to:
Attn: Regulatory and Legal Notices
Cromwell & Smith
Cromwell & Smith Pty. Ltd.
Suite 3217, 780 The Entrance Road,
Wamberal, NSW, 2260,
Australia
Courtesy copy:
A request should identify the issuing authority, applicable legal basis, reference number, responding deadline, and authorized contact person.
Cromwell & Smith reserves all rights regarding jurisdiction, service, confidentiality, privilege, scope, and legal process.
Accessibility Concerns
Cromwell & Smith aims to provide a usable online experience.
Customers who experience difficulty accessing website content, policies, product information, or customer-service functions may contact:
Include the page involved, the accessibility issue experienced, the device or browser used, and the preferred method of receiving the information.
Third-Party Platforms and Services
The Cromwell & Smith online store may rely on third-party providers for hosting, payments, fulfillment, subscriptions, analytics, communications, shipping, digital delivery, and other functions.
References or links to third-party services do not necessarily constitute an endorsement.
Third-party services may be governed by their own terms and privacy policies.
No Professional Advice
Nothing on this website constitutes legal, tax, financial, investment, medical, pharmaceutical, or other regulated professional advice.
Customers should consult a suitably qualified professional concerning their individual circumstances.
Changes to This Legal Notice
Cromwell & Smith may update this Legal Notice to reflect changes in its business, products, contact details, legal requirements, or operating practices.
The revised notice will be published on this page with an updated revision date.
Contact
Cromwell & Smith
Customer support: service@cromwellandsmith.com
Website: cromwellandsmith.com
Legal entity: Cromwell & Smith Pty. Ltd.
Registered address:
Suite 3217, 780 The Entrance Road,
Wamberal, NSW, 2260,
Australia